FAQ

• What Is The Difference Between KICAN Pump & OEM Pump?

  Price: KICAN pump are much cheaper than OEM pump.

  Availability: KICAN pumps are often more available than OEM ones.

  Variety: KICAN offers an extensive variety of pumps, allowing the possibility of finding any parts you need in just one stop.

  Quality: All KICAN pumps must be tested as the original standard before the delivery, making which 100% equivalent to OEM pumps.

  
  

• Do You Provide Samples? Are They Free?What are the shipping methods?

  We can provide samples, and the sample costs will be refunded to you in the form of deducted payments in the later stages.In the freight link, we support a variety of express delivery methods, which can directly deliver the samples to you, including:Railway Express;Air Express;Waterway Express.

  
  

• Currency and Payment Methods?

  We support multiple currencies and diverse payment methods, such as T/T, L/C,  bank transfer, and more.

  
  

• Can KICAN's independently developed brand products directly replace original parts?

  Yes, its independently developed brand products have the same performance as original parts, achieve full OEM equivalence, and can be directly replaced.

  
  

• Which international brands' equivalent OEM products does KICAN provide?

  KICAN provides OEM products fully equivalent to internationally renowned brands such as Parker Hannifin, Kawasaki Heavy Industries, Eaton, Sauer, NACHI, Yuken, Danfoss, and Rexroth.

   

  
  

• What is KICAN's product strategy?

  KICAN adheres to a dual-track strategy of "independent R&D + brand OEM." It not only develops independent brands such as Parsle and RYD but also provides OEM products fully equivalent to internationally renowned brands like Parker Hannifin and Kawasaki Heavy Industries.

   

  
  

• What is the minimum order quantity (MOQ) for hydraulic valves?

  Standard models have a flexible MOQ of 50 pieces. Sample orders start from 20 pieces.

• How to handle urgent breakdowns?

  Our national partners stock critical spare parts in 6 regional centers, with priority delivery services available at major ports.

• What are the payment terms for new customers?

  A 30% T/T advance payment is required for the first transaction. Payment terms can be further discussed after three consecutive successful deliveries.

• Are certification documents available?

  Each shipment includes CE/ISO/REACH certificates. Special certifications (e.g., ATEX) require 45 days' prior notice.

• Can you provide samples?

  Yes. We can supply samples for your testing and verification needs. For sample requests, please inform us of the specific product model, quantity, and any special requirements. We’ll communicate details like sample preparation time, shipping arrangements, and relevant costs (e.g., sample production fees, logistics charges; partial costs may be negotiable under certain conditions). 

• Can technical drawings be provided for custom projects?

  After confirming the deposit, engineering schematics can be shared under an NDA. Our advanced production system shortens lead times by 30% compared to traditional suppliers.

• How to handle component failures during the warranty period?

  We offer a 12-month limited warranty (covering manufacturing defects). Simply send a diagnostic video via our platform, and our engineers will confirm repair/replacement solutions online.

• What is KICAN's core business?

  KICAN is a provider of customized hydraulic solutions integrating R&D, manufacturing, supply chain, and technical services. Its core mission is "Precise Hydraulic Power Drives Intelligent Manufacturing," focusing on four core product areas: hydraulic motors, hydraulic pumps, hydraulic valves, and hydraulic cylinders.

  
  

• What are the advantages of KICAN's independently developed brand products?

  Its independently developed brand products achieve full OEM equivalence, with performance consistent with original parts, allowing direct replacement. They are economically priced, offering customers cost-effective options, and have accumulated numerous cooperation cases in various fields.

  
  

• What is KICAN's product warranty policy?

  All products enjoy a one-year warranty. In case of quality problems within the warranty period, only replacement is offered instead of repair, providing customers with worry-free quality assurance.

  
  

• Which countries and regions do KICAN's products cover?

  Relying on profound industry accumulation and a global supply chain system, KICAN's products have covered more than 50 countries and regions including Brazil, Japan, Australia, and South Africa.

  
  

• What guarantees can customers get by choosing KICAN's products?

  Customers choosing KICAN's products can enjoy multiple guarantees such as reliable performance (consistent or equivalent to original parts), economic pricing, wide application scenarios, a one-year warranty (replacement only), and global supply.

  
  

• How do you ensure product reliability without in-house production?

  We hold ISO 9001/TS 16949 certifications and have over 15 years of hydraulic manufacturing experience. Each batch undergoes a 5-stage quality verification, including pressure cycle testing and material composition analysis.