On a large infrastructure construction site in a Southeast Asian country, a Chinese engineering team is working intensively. Lao Wang, as the operator of the Komatsu PC360-7 ripper, is responsible for loosening the soil on the site. One morning, when he operated the ripper as usual, he found that the movement of the cylinder became abnormally slow. The lifting action that originally took only a few seconds now takes more than twice as long, and the strength is obviously insufficient. Facing slightly harder soil layers, the ripper is even more powerless.
Seeing that a batch of building materials for the project is about to arrive and a storage site needs to be cleared as soon as possible, the "underperformance" of this ripper made Lao Wang break out in a cold sweat. He tried several different operation methods, but the problem still couldn't be solved. With rich experience, he judged that this was probably a fault in the ripper cylinder, and in a foreign country, it was not easy to find suitable maintenance parts, which made the entire engineering team fall into anxiety.
Solution:
Contacting KICAN Company and Customized Solution
Recommended by the domestic headquarters, the engineering team contacted KICAN Company through a cross-border online platform, detailing the slow movement of the ripper cylinder of the Komatsu PC360-7 ripper, as well as the particularity and urgency of the equipment in overseas construction.
After receiving the demand, the international business technical team of KICAN Company quickly set up a special team. They carried out a comprehensive analysis based on the model parameters of Komatsu PC360-7, the characteristics of overseas construction environment and the fault details provided by users. Soon, a set of targeted customized cylinder solutions was formulated.
The core of the scheme is to customize a high-performance ripper cylinder for this Komatsu PC360-7 ripper working overseas. This cylinder uses special sealing materials adapted to different climatic conditions, which can perfectly replace the original brand cylinder, accurately match the equipment in size and performance, and fully meet the adaptability requirements for cross-border use.
What's more attractive is that compared with the original imported cylinder, the customized cylinder of KICAN Company has reduced the price by nearly 30%, which greatly reduces the maintenance cost of overseas projects. At the same time, the company adheres to strict high-quality production standards, strictly controlling every link from raw material procurement to production and processing to ensure the durability and stability of the cylinder. Relying on the global integrated production chain, KICAN Company has achieved rapid production, completed the production of the cylinder in only 7 working days, and delivered the product to the overseas construction site in time through efficient international logistics channels, minimizing the equipment downtime.
When the customized cylinder arrived at the construction site and was installed on the Komatsu PC360-7 ripper, Lao Wang immediately carried out a test run. Starting the equipment and operating the ripper, the originally slow movement disappeared instantly. The cylinder runs smoothly and powerfully, and can easily cope with various complex soil layers.
The person in charge of the engineering team said in the feedback: "The customized cylinder of KICAN Company has really helped us a lot. When working overseas, the most feared thing is that the equipment breaks down and parts are hard to find. However, their products not only perfectly solve the problem, but also have an advantage in price, and the production and logistics speed also exceeds our expectations. Now the working efficiency of this ripper is higher than before, which can fully meet the requirements of our construction progress, and it is a reliable partner for our overseas projects."
Now, with the support of KICAN customized cylinder, this Komatsu PC360-7 ripper continues to work efficiently on overseas construction sites, providing a solid equipment guarantee for the smooth progress of the project, and also making the construction efficiency of the Chinese engineering team overseas highly recognized by local partners.
