In a large - scale open - pit mining area in Western Australia, an EX8000 - 7 excavator, which had been working continuously for a long time, suddenly encountered a serious problem. During the process of loading ore, the operator found that the excavator's rotating action became extremely slow, and there was a strange noise from the hydraulic system. At first, the on - site maintenance personnel thought it was a minor problem such as insufficient hydraulic oil, so they immediately checked the oil level and added the specified hydraulic oil. However, after restarting the excavator, the problem not only was not solved, but the rotating part even occasionally had a jamming phenomenon.
As the mining task in the mining area was very tight, the shutdown of the EX8000 - 7 excavator directly affected the progress of the entire mining work. The mining company urgently contacted the local maintenance service point of the original brand of the excavator. After the maintenance personnel arrived at the site and carried out a detailed inspection, they concluded that the hydraulic motor of the excavator had been severely worn and needed to be replaced. However, the local service point said that the original hydraulic motor needed to be ordered from the headquarters, and the delivery cycle would take at least 6 weeks. Moreover, the price of the original hydraulic motor was very high, which made the mining company face a dilemma. If they waited for the original motor to be delivered, the mining work would be delayed for a long time, resulting in huge economic losses; if they tried to find other alternative products, they were worried about the mismatch of performance and quality, which might cause more serious failures of the excavator.
Solution:
Faced with this urgent situation, the technical director of the mining company began to search for professional hydraulic motor manufacturers on international industrial platforms. By chance, he found KICAN Company, which has a good reputation in the field of hydraulic components. The director immediately contacted KICAN Company through the online customer service system on the official website. After explaining the model of the excavator (EX8000 - 7) and the specific problems of the hydraulic motor in detail, he also emphasized the urgency of the project and the requirements for product quality and delivery time.
After receiving the inquiry, KICAN Company attached great importance to it. The technical team immediately held a special meeting to discuss. First, they collected all the technical parameters of the original hydraulic motor of the EX8000 - 7 excavator, and compared and analyzed them with their own product database. Then, according to the working conditions of the excavator in the Australian mining area (such as high intensity, large load, and harsh environmental conditions), they formulated a customized hydraulic motor solution.
The customized hydraulic motor of KICAN Company has the following advantages: Firstly, in terms of compatibility, it perfectly matches the installation size and interface of the original hydraulic motor of the EX8000 - 7 excavator, which can realize direct replacement without modifying the excavator's hydraulic system. Secondly, in terms of price, compared with the original brand hydraulic motor, the price of KICAN's customized product is 30% lower, which greatly reduces the maintenance cost of the mining company. Thirdly, in terms of quality, KICAN uses high - strength alloy materials and advanced heat treatment technology for the key components of the hydraulic motor, which effectively improves the wear resistance and service life of the product. The product has also passed multiple strict quality tests, ensuring that it can work stably in harsh working conditions. Fourthly, in terms of production speed, relying on its integrated production chain (from raw material procurement, processing and manufacturing to assembly and testing, all completed in its own factory), KICAN can shorten the production cycle as much as possible. The technical team promised that the customized hydraulic motor could be produced and delivered within 2 weeks.
After the mining company learned about KICAN's customized solution, they were very satisfied with the product performance, price and delivery time. They immediately signed a purchase contract with KICAN Company. During the production process, KICAN's technical team also kept in touch with the mining company in a timely manner, providing them with the progress of the product production and answering various technical questions raised by the mining company.
Two weeks later, the mining company successfully received the customized hydraulic motor from KICAN Company. With the assistance of KICAN's technical team (providing remote guidance through video calls), the on - site maintenance personnel of the mining company successfully installed the hydraulic motor on the EX8000 - 7 excavator within half a day.
After the excavator was restarted, it immediately returned to normal working condition. The rotating action was smooth and fast, and there was no longer any strange noise from the hydraulic system. In the subsequent one - month trial operation, the excavator worked continuously in the mining area with high intensity, and the hydraulic motor showed excellent performance. Whether it was loading heavy ore or performing long - time rotating operations, the hydraulic motor always maintained stable operation, and the working efficiency of the excavator was even higher than before the fault occurred.
The technical director of the mining company said in an interview: "Choosing KICAN's customized hydraulic motor is definitely one of the most correct decisions we have made recently. It not only solved our urgent problem of excavator shutdown but also saved us a lot of maintenance costs. The quality of the product is beyond our expectation, and the service attitude of KICAN's technical team is also very professional and responsible. During the installation and use process, they always responded to our questions in a timely manner. Now, this EX8000 - 7 excavator has become the main force of our mining work again, and we will definitely give priority to KICAN Company when we need to replace hydraulic components in the future."
In addition, the operator of the excavator also expressed his satisfaction with the new hydraulic motor: "After replacing the hydraulic motor from KICAN, I can clearly feel that the excavator's operation is more flexible. The response speed of the rotating action is significantly faster than before, which makes my work efficiency much higher. Moreover, during the operation, I don't feel any vibration or noise from the hydraulic system, and the comfort of operation has also been greatly improved."
