At a mineral mining project site in an African country, an Australian mining company is using a Caterpillar CAT 336D2 ripper to loosen the soil before ore mining. This equipment has been working continuously at high intensity for nearly 2 years and has always been a "key player" in the project. However, recently, the operator Mark noticed an abnormality - the ripper cylinder became extremely slow when expanding and contracting. The soil crushing action that could be completed once originally now requires repeated operations many times, and there is also a slight stuck phenomenon during the operation.
At that time, the project was in the critical preparation stage for ore mining, and there were strict construction progress requirements every day. The failure of the CAT 336D2 ripper directly led to a 40% drop in soil loosening efficiency, and the subsequent ore mining link also had to slow down. Mark tried to conduct a simple exhaust and pressure check according to the equipment manual, but the problem was not solved. Since there is no official CAT maintenance site in the local area, ordering the original cylinder from overseas not only requires waiting for more than 3 months, but also has to bear high customs duties and transportation costs, which put Emily, the project manager of the mining company, in a dilemma.
Solution:
Contacting KICAN Company and Customized Solution
Recommended by peers, Emily submitted a demand through the international business official website of KICAN Company, detailing the fault situation of the ripper cylinder of the CAT 336D2 ripper, the service life of the equipment, and the special requirements for accessories in the high-temperature and dusty construction environment in Africa.
The technical team of KICAN Company contacted Emily online within 24 hours, checked the actual state of the cylinder through a video call, and quickly locked the possible causes of the fault based on the original technical parameters of the CAT 336D2. Considering the urgency of the equipment's overseas construction, the technical team started the design work of the customized solution on the same day.
In the finally determined plan, the customized cylinder is made of special alloy material with high temperature resistance and wear resistance, which can effectively resist the harsh construction environment in Africa; at the same time, the oil circuit design inside the cylinder is optimized to solve the problem of low transmission efficiency that may exist in the original cylinder. This customized cylinder can be directly and perfectly replaced with the original cylinder of CAT 336D2 without any modification to the equipment.
In terms of cost and delivery, the price of the customized cylinder of KICAN Company is only 65% of that of the original cylinder, saving a lot of maintenance budget for the mining company. Relying on the company's integrated production chain covering raw material procurement, precision processing and quality inspection, it only took 10 working days from the confirmation of the plan to the completion of the cylinder production. Then, through cooperation with international logistics giants, the cylinder was delivered to the African project site in only 5 days by air, which was nearly 20 days earlier than the expected delivery time.
When the KICAN customized cylinder arrived at the site, the maintenance team of the mining company completed the installation and commissioning in only 2 hours. When Mark operated the CAT 336D2 ripper again, he was surprised to find that the movement of the ripper cylinder returned to smoothness, and the power was stronger than before the fault. Even if it worked continuously for 8 hours in a high-temperature environment, the cylinder did not have any stuck or overheating phenomenon.
In the feedback email to KICAN Company, Emily wrote: "We originally thought that overseas equipment maintenance would be a long 'protracted war', but KICAN Company has completely changed our view with professional customized solutions, ultra-high production efficiency and affordable prices. Now the working efficiency of this CAT 336D2 ripper has not only returned to the level before the fault, but also increased by 15%, which fully meets the construction needs of the project. In the future, we will give priority to KICAN's products and services for other overseas projects."
Now, this CAT 336D2 ripper equipped with KICAN customized cylinder is still operating efficiently on the construction site of the mineral project in Africa, creating stable profits for the mining company and establishing a reliable reputation for the KICAN brand in the international construction machinery parts market.
